Return Policy

Last updated:

Overview

Scentediacandles provides professional landscape design services rather than physical products. This Return Policy outlines our policies regarding service cancellations, refunds, and modifications to landscape design projects.

Return Timeframe

Due to the custom nature of landscape design services, return policies differ from those for physical products:

Service Cancellation: Cancellation requests must be submitted in writing within 5 business days of service agreement execution to be eligible for a full refund of deposits
Consultation Services: Consultation cancellations must be made at least 48 hours before the scheduled appointment
Design Project Cancellation: Cancellation requests received before work begins are eligible for full refund; after work begins, refunds are prorated based on work completed
Completed Services: Once design services are completed and deliverables are provided, fees for completed work are non-refundable

Service Nature

Landscape design services are custom, personalized professional services created specifically for each client and property. These services include consultation, design development, planning documents, and project management. Because each service is tailored to individual requirements, standard return policies that apply to physical products do not directly apply.

Consultation Services

Initial consultation services are provided on a paid basis. If you need to cancel or reschedule a consultation, please contact us at least 48 hours in advance. Cancellations made within 48 hours of the scheduled consultation may be subject to a cancellation fee. Consultation fees are generally non-refundable once the consultation has been completed, as the service has been fully delivered.

Return Conditions

Refunds and cancellations are subject to the following conditions:

Cancellation requests must be submitted in writing via email or formal communication
Refunds are calculated based on work completed and costs incurred up to the cancellation date
Any materials or resources purchased specifically for your project may be deducted from refund amounts
Design documents and deliverables already provided remain the property of Scentediacandles unless otherwise specified in service agreements
Refunds are processed using the same payment method used for the original transaction
Processing fees or transaction costs may apply and will be deducted from refund amounts

Return Shipping Costs

Since we provide professional services rather than physical products, standard shipping and return shipping policies do not apply. However, the following considerations apply:

If physical materials are purchased on your behalf as part of project management services, return shipping costs for those materials are the responsibility of the client unless the materials are defective or incorrect
Digital deliverables such as design documents, plans, and specifications are provided electronically at no additional shipping cost
If printed materials or physical documents are requested and provided, return shipping costs for any such materials are the client's responsibility
Site visit and consultation travel costs are non-refundable once services have been rendered

Design Services

Landscape design projects proceed through defined phases, typically including concept development, design refinement, and final documentation. Project fees are structured with payments due at key milestones. If you wish to cancel a design project:

Cancellation before work begins: Full refund of any deposits paid
Cancellation during concept phase: Partial refund based on work completed, minus costs incurred
Cancellation after design approval: Fees for completed work are non-refundable, as design documents have been delivered

Return Process

To initiate a service cancellation or refund request, please follow these steps:

Contact us in writing via email at write-to-usY3mxs9K1m or through our contact form
Provide your name, project reference number (if applicable), and reason for cancellation
We will review your request and respond within 5 business days
If approved, we will provide a detailed breakdown of any refund amount and processing timeline
Refunds will be processed to the original payment method within 10-15 business days after approval

We may request additional information or documentation to process your request, particularly for projects that have already commenced.

Non-Refundable Items

The following items and services are generally non-refundable:

Completed consultation services that have been fully delivered
Design work that has been completed and delivered to the client
Site visits and on-site consultations that have already occurred
Materials or resources purchased specifically for your project that cannot be returned or reused
Third-party fees or costs incurred on your behalf (permits, surveys, etc.)
Services rendered more than 30 days prior to the cancellation request
Cancellation fees for late cancellations (less than 48 hours notice for consultations)

Design Revisions

Service agreements specify the number of design revisions included in project fees. Minor revisions to approved designs are typically accommodated within the scope of work. Significant changes that require substantial redesign work may incur additional fees, which will be discussed and agreed upon before proceeding.

Material Purchases

If Scentediacandles purchases materials on behalf of clients as part of project management services, return policies for those materials are subject to the policies of individual suppliers and manufacturers. We will communicate applicable return terms for any materials purchased on your behalf.

Project Modifications

We understand that project requirements may change during the design process. We will work with clients to accommodate reasonable modifications within the scope of existing agreements. Significant changes that alter the project scope may require amendments to service agreements and adjustment of fees and timelines.

Dispute Resolution

If you are unsatisfied with any aspect of our services, we encourage you to contact us immediately so we can address your concerns. We are committed to client satisfaction and will work diligently to resolve any issues. Most concerns can be resolved through discussion and appropriate adjustments to project deliverables or approach.

Force Majeure

Scentediacandles shall not be liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, acts of government, pandemic-related restrictions, or supplier delays. In such circumstances, we will work with clients to adjust timelines and expectations appropriately.

General Legal Requirements

This Return Policy is designed to comply with applicable consumer protection laws and regulations. Key legal considerations include:

All refund and cancellation terms are clearly disclosed in service agreements before services commence
Clients have the right to cancel service agreements within the timeframe specified in applicable laws
Refund processing complies with payment processing regulations and financial institution requirements
Disputes are handled in accordance with the dispute resolution procedures outlined in our Terms of Use
This policy does not affect your statutory rights as a consumer under applicable law

If you believe your consumer rights have been violated, you may contact relevant consumer protection agencies or seek legal advice.

Order Cancellation Policy

You may cancel service orders under the following conditions:

Before Service Commencement: Full cancellation is available with a full refund of any deposits paid, provided cancellation is requested within 5 business days of service agreement execution
After Service Commencement: Cancellation is possible, but refunds are prorated based on work completed and costs incurred
Consultation Appointments: Cancellation must be made at least 48 hours in advance to avoid cancellation fees
Completed Services: Orders for completed services cannot be cancelled, as the service has been fully delivered

To cancel an order, submit a written cancellation request to write-to-usY3mxs9K1m. We will confirm receipt and process your cancellation according to the terms outlined in your service agreement.

Refund Procedure

When refunds are approved, the following procedure applies:

We will send you a written confirmation of the approved refund amount and calculation
Refunds are processed using the same payment method used for the original transaction
Processing typically begins within 5 business days of approval
Refunds appear in your account within 10-15 business days, depending on your financial institution
You will receive email confirmation once the refund has been processed

If you do not receive your refund within the expected timeframe, please contact us immediately. Processing delays may occur due to bank processing times, weekends, or holidays.

Contact Information

To discuss service cancellations, modifications, or refund requests, please contact us:

Scentediacandles
16101 Hanna Rd, Lutz, FL 33549, United States
Phone: +1 813 978 1916
Email: write-to-usY3mxs9K1m

We will review your request and respond within 5 business days with information about applicable policies and next steps. For urgent matters, please call us during business hours.

When contacting us about returns or refunds, please include:

Your full name and contact information
Project reference number or service agreement number (if applicable)
Date of service or purchase
Reason for cancellation or refund request
Any relevant documentation or correspondence

Policy Updates

We reserve the right to update this Return Policy at any time. Material changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically to stay informed about our practices.